The Newsroom    Published Tuesday, Sep. 15, 2009, 2:46 PM
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Don’t let service fly in face of good care

Galveston County Daily News, Sept. 15, 2009

In his It’s Your Health column, UTMB Dr. Michael Warren urges patients to let hospital staff and administrators know when they’ve had a bad experience. “There’s nothing wrong with legitimate complaints and constructive criticism; reputable hospitals welcome the comments of patients who provide information that helps them improve their service. Some provide comment cards — use them if they’re available,” he wrote.

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