« Back


Develop Professionalism Impact Customer Service/Learn Model Teach ($7,483)- Create and pilot a leadership development program at Victory Lakes Specialty Care Center that equips leaders with tools to develop a culture of professionalism, supports leaders to train their staff, and hold them accountable to uphold the commitments of the UTMB Professionalism Charter and Professionalism Agreement.  This program will result in a more productive professional working environment, a greater patient experience and improved patient satisfaction.  Monthly Development Forums will focus on commitments to:  quality, professional responsibilities, responsible use of resources, maintain appropriate relations, and professional competence.  The success of the program will be based on the ability to create a professional environment that positively impacts customer service.  PowerPoint Presentation:  Learn-Model-Teach

Project Team Members:  Bonnie Benkula and Orson Wells

Texas City Family Health Clinic Process Initiatives ($5,000) - This project is a partnership between Physicians, Nurses and Support Staff to improve the patient experience at TCFHC, and links to the Professionalism commitments of Service and Responsible Use of Resources.  Patient satisfaction scores drove the investigation on what was causing the concerns reported in the Press Ganey scores.

The cross-functional team is working on process flow issues and variability within the clinic; several opportunities for improvement that would benefit patients and staff have been identified.  TCFHC has noted specific concerns related to timely return of incoming patient phone calls; data is being collected on volumes and turnaround times by call type.  The goals are to establish standardized processes on how the various types of calls are to be handled; consistently communicate the processes to the patient and/or their requesting party; and develop metrics that TCFCH can monitor.

TCFHC's hypothesis is that implementing standardized processes will (a) improve the patient education process, (b) reduce some of the administrative burden on the physicians and nurses and (c) reduce duplicate requests received from third parties (home health, medical supplies, etc.).  PowerPoint Presentation:  TCFH Professionalism

Project Team Members:  A. Bell-Gray, P. Havlen, L. Gatson, A. Kelm, et al.

Training for Ethics and Professionalism in Clinical Decision Making ($5,000) - This project supports introducing professionalism and ethics curriculum to training for multidisciplinary health care providers (HCPs) in the UTMB Life Support Education Lab.  Training provides professional and competent care during cardiac life support procedures.  Currently, curriculum focus (CPR/ACLS) has been on technical aspects of care, and an identified gap is typing in principles of professionalism and ethical decision-making into related curriculum.  A professionalism and ethics multimedia curriculum module will impact a broad spectrum of health care providers who receive CPR/ACLS training.

Second Life's engaging technology is a three-dimensional online virtual world.  It is frequently used for educational simulation.  We will build and screen capture scenarios in the existing virtual John Sealy Hospital, creating multimedia movies of real life dilemmas for classes to review, make decisions, and see consequences of their choices.  Second Life will be used to "thread" principles of professionalism into the required curriculum.  The challenge to keep programs interesting is met by engaging students with interactive multimedia.  By presenting brief case studies using this technology, we can create a low-cost adjunct to a foundation, building upon ideals of professionalism and competence.  This provides "virtual ethical dilemma(s) for discussion in life-support classes for multidisciplinary health care providers.  Link to Professionalism Project Page:  http://galvestontexas.com/UTMBPROF/

Project Team Members:  Stephanie Evans, Catherine Ivash, Ellen Adriance, Nathan Jones.